Feedback and complaints
At Mega Cash GO, we are committed to providing exceptional customer service and ensuring your satisfaction is our top priority. We’d love to hear your feedback about our team or any suggestions you might have for improvement. Your insights are essential in helping us enhance our loans and services.
Get in touch with us:
- Phone number: 1800 841 013
- Email: customercare@megacashgo.com.au
- Mail: PO Box 142, Coogee NSW 2034
You can view our dispute resolution process here.
If your complaint is not resolved to your satisfaction, you have the right to refer your complaint to AFCA. AFCA is an independent and external dispute resolution scheme, of which Mega Cash GO is a member.
Here are the details to get in touch with AFCA:
- GPO Box 3 Melbourne VIC 3001
- Phone: 1800 931 678
- Email: info@afca.org.au
- Website: https://www.afca.org.au/
COMPANY
Company Details
Licence & Business Info
ABN: 30 664 440 055
Australian Credit Licence Number: 552935
Address: 175 Pitt Street, Sydney, 2000, NSW
Mailing Address
PO Box 142, Coogee, 2034
WARNING! Do you really need a loan today?
It can be expensive to borrow small amounts of money and borrowing may not solve your money problems.
Check your options before you borrow:
- For information about other options for managing bills and debts, ring 1800 007 007 from anywhere in Australia to talk to a free and independent financial counsellor.
- Talk to your electricity, gas, phone or water provider to see if you can work out a payment plan.
- If you are on government benefits, ask for an advance from Centrelink: www.humanservices.gov.au/advancepayments
The Government MoneySmart website shows you how small amount loans work and suggests other options that may help you.* This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.
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